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Telephone Protocol
Techniques
The telephone is
the first line of contact with most clients and the one most
misused. Here are some simple tips to make positive primal
connections with your customers. Use it wisely. If
you would like to purchase business size cards of this
information to give to employees, e-mail
rbp@primalmarketing.com
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 Answer
the phone with:
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A Greeting such as "Good Morning"
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Your Company Name "XZY Corporation":
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Your Name "This is Rodger"
Placing
a caller on Hold
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As the caller if they could hold and wait
for a reply before placing them on hold.
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Thank them before putting them on hold
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Thank them again for waiting when you pick
the call back up
Transferring a call
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Write down the callers name and telephone
number in case they get disconnected.
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Place them on hold (see above) and call the
person you are transferring them to.
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Tell that person the callers name,
telephone number and details about the call.
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Pick up the hold, tell them the name of the
person you are transferring them to and their extension.
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Make sure the transfer goes through and
call them right back if it drops.
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DO NOT EVER COLD TRANSFER SOMEONE!
You do not wan them to have to start all over each time
with another employee.
Copyright 2005 Rodger B. Price
www.PrimalMarketing.com |
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